In these cases we do not execute any KYC checks on our side. However, they might be carried out by our partners;
When you’re the sufferer of theft and also you suspect that stolen resources happen to be transferred into a ChangeNOW deposit address, you should open up a guidance ticket and provide us with the following info:
If you need to purchase a copyright, you might want to have it sent to a certain copyright wallet. Each individual coin has its individual 1. The recipient handle is your wallet, to which your copyright is transferred following the exchange.
If these measures do not support, make sure you Get in touch with our assist at: [e-mail guarded] or use this link. We will get again to you without delay.
You should Take note which the transaction might be stopped after the investing phase, based on the time the report about stolen money was obtained. In these types of cases, we should be able to return the money inside the asset to which the exchange was created (to-currency).
Due to the amount threats we acquire, the mounted fee may well differ from your basic stream's charge. Having said that, it gives our shoppers self-assurance in the amount they are going to receive.
This is the answer that we’ve think of to provide our clients that has a broader variety of the coins that you could invest in which has a lender card — as our service provider Simplex supports less currencies for changenow exchange immediate buy.
In this kind of circumstance, you should Get hold of our guidance crew at [e-mail shielded]. We will do our greatest to refund you within just 24 hrs. Even now, we need to warn you that in a few incredibly rare situations there may be no chance of obtaining the cash back again.
Each and every KYC circumstance is dealt with separately. If a specific consumer is qualified with the course of action considering that their transaction were marked as suspicious, they'll Use a special standing update about the exchange webpage in addition to a Verify button; the button will lead to our KYC supplier SumSub’s verification Software.
Right after we exchange your money, they will be sent in your payout handle. Though sending is in development, your exchange’s standing will transform to ‘Sending to you’.
The blockchain is overloaded. Too many transactions are ready to get provided into the blockchain, and yours may well watch for its turn, too. Often You may have to wait just a little for a longer time.
Once the exchange is processed, the obtained copyright might be credited to the NOW Wallet balance. You may see the transaction details inside the transaction background segment on the application.
Ship your money to your generated tackle – it will eventually perform for a lasting deposit address developed only for you
Pick the currency you want to deposit to the exchange through the ‘You Send’ fall-down listing. You could scroll the listing of accessible currencies or type in the identify/ticker.